Blank or Black Screen When Playing Blu-Ray Movie

This only happens when using your Dell Media Direct 4.0 for playing a Blu-Ray Movie. What happens is the video playback may be blank or may have black-video screen. Audio playback seems to be fine. Installing different codecs won’t resolve the issue.

This is actually a problem ONLY with Broadcom Blu-Ray Disc Accelerator card device driver version 1.0.3. To fix this, download the Broadcom Blu-Ray Disc Accelerator card device driver version 1.0.4 or later.

Download the updated driver here: Broadcom BD Accelerator Solution.

If the upgrade will still not fix the issue, I advise you to get a replacement. 🙂


Crackling Sound Occurs on Dell XPS 730

A discussion I found around the Dell community about a crackling sound on a specific Dell XPS computer. Though, I didn’t personally experienced this (that’s because I can’t afford a Dell XPS, hehehehe) this might help you guys ever you’re encountering the same issue. 😉

The audio corruption may occur if the Dell XPS 730 computer have a Creative Labs X-Fi card installed in it. Apparently, the users complaint of crackling sounds that come out of their computers when they move their mice.

The work-around so far is by downloading and installing this: XPS 730-010004 BIOS Update. It’s the version 1.0.4 of the Dell XPS 730 machine. You can check further info on this in Dell’s Community Forum website or Dell’s Support website.

Hope this helps! 🙂

Missing Media Drive Icon After a Cold Boot/Resuming from Standby

Missing Media Drive Icon After a Cold Boot/Resuming from Standby

There has been much speculations on the said issue lately in the Dell Community and suggestions and investigation are compiling up without a definite point-of-failure of a missing HDD after a cold shutdown and/or resuming from standby. So far, the issue affects random types of Dell computers, adding up to its unusual behavior.

The root cause is really hard to figure out but Dell proactively released a fix through an updated firmware from their website. Download the HDD Firmware Update version 7.12, A01 to fix the issue.

Yahoo Messenger 8.1 Causes No Sound Problem on Select Dell Laptops

A recent discovery on No Audio problems caused by Yahoo Messenger 8.1 on Dell Studio laptops. As confirmed on Dell’s support site and community forum, Dell discovered an issue with their new Studio line of laptops with Yahoo Messenger version 8.1 and their audio driver. Hence, the release of an updated driver to correct the problem.

This problem doesn’t exist when using the beta version of Yahoo Messenger which is Yahoo Messenger 9.0 Beta. To fix the issue, download and install the new updated driver of Dell Studio’s Integrated Audio.

Check out Dell Support for further discussion.

No WPA2 Option in Dell Wireless Utility

So you have Dell computer using a Dell Wireless Card and you want to set your network security for WPA2 Encryption but sadly you don’t find any option in the Dell Wireless Utility to set it to WPA2. You double-checked your Windows Zero Configuration and found that it’s possible to choose the WPA2 Encryption. But still, you would want to use the Dell Wireless Utility since it’s the utility that came installed with your card. And you just want to make sure everything’s working alright.

Is this Dell’s fault? Do you think you have a bad Wireless Card or a bad Dell computer? Don’t fret pal, here’s the work-around instead of picking up the phone to get hold of a Dell technician:

Choose either WPA-Personal (PSK) or WPA-Enterprise in your Dell Wireless Utility. This will enable you to connect again to your network with a WPA2 Security Key setting. You can also use this when manually adding a non-broadcasting network with WPA2 configured.

Force Dell PC Restore thru BOOT_DSR.exe

To all Dell computer owners out there. Sometimes our computer systems bug down on us big time that the only solution for us to do is to reload the operating system to erase all our problems (only if the issue lies within the depths of the operating system); but what if you don’t have a restore disc or an operating system intallation disc? Is it the end of your world? Do you call their support trunkline?

For all you know, some Dell machines were designed with back-up recovery tool preloaded in the hard drive during its building. With features like Norton Ghost and PC Restore (or Dell Image Restore to some), reloading the operating system in our Dell machines/computers is just at the tip of our hands.

However, what if your PC Restore (which is accessible by pressing Ctrl and F11 altogether) won’t work and won’t let us do the reload? As long as the computer is booting up to Windows (even with all the errors and what-nots), you can still run Dell’s PC Restore function by manually running it from it’s location. Here’s how:

1. Run the Dell PC Restore function from this directory: C:\dell\utilities\dsrfolder.

2. It will just give you a warning, you just have to click YES and it will continue with its process by restarting the computer and boot to the PC Restore Utility.

Or, another way is clicking this executable file: BOOT_DSR.EXE. (I’m not sure though if this work-around will work with Dell systems without Norton Ghost. But heck, you could always give it a shot! 😉 )

To learn more about Dell’s partitioning and PC Restore features, check out these websites for further reading:



Systems with More than 4GB System Memory Will not Allow Hibernate Power Option.

I’ve recently encountered an issue with systems having more than 4GB of system memory will not allow hibernate power option in both Windows XP and Windows Vista operated systems.

This issue usually occurs due to hibernation is being disabled on computers that have more than 4 GB of system memory.

Hibernation actually requires sufficient disk space to contain and accommodate the contents of the computer’s memory. Tendency is performance consequently is poor on a computer that has more than 4 GB of memory and that has support for hibernation. As a result, Microsoft has disabled support for hibernation on those kind of computers.

As a work-around on this issue, Microsoft suggests to decrease the system memory to 4 GB or less on a computer that is running Windows XP, Server 2003, Vista, or Server 2008. Not quite an option really but surely a leverage.