Blank or Black Screen When Playing Blu-Ray Movie

This only happens when using your Dell Media Direct 4.0 for playing a Blu-Ray Movie. What happens is the video playback may be blank or may have black-video screen. Audio playback seems to be fine. Installing different codecs won’t resolve the issue.

This is actually a problem ONLY with Broadcom Blu-Ray Disc Accelerator card device driver version 1.0.3. To fix this, download the Broadcom Blu-Ray Disc Accelerator card device driver version 1.0.4 or later.

Download the updated driver here: Broadcom BD Accelerator Solution.

If the upgrade will still not fix the issue, I advise you to get a replacement. πŸ™‚


Crackling Sound Occurs on Dell XPS 730

A discussion I found around the Dell community about a crackling sound on a specific Dell XPS computer. Though, I didn’t personally experienced this (that’s because I can’t afford a Dell XPS, hehehehe) this might help you guys ever you’re encountering the same issue. πŸ˜‰

The audio corruption may occur if the Dell XPS 730 computer have a Creative Labs X-Fi card installed in it. Apparently, the users complaint of crackling sounds that come out of their computers when they move their mice.

The work-around so far is by downloading and installing this: XPS 730-010004 BIOS Update. It’s the version 1.0.4 of the Dell XPS 730 machine. You can check further info on this in Dell’s Community Forum website or Dell’s Support website.

Hope this helps! πŸ™‚

Missing Media Drive Icon After a Cold Boot/Resuming from Standby

Missing Media Drive Icon After a Cold Boot/Resuming from Standby

There has been much speculations on the said issue lately in the Dell Community and suggestions and investigation are compiling up without a definite point-of-failure of a missing HDD after a cold shutdown and/or resuming from standby. So far, the issue affects random types of Dell computers, adding up to its unusual behavior.

The root cause is really hard to figure out but Dell proactively released a fix through an updated firmware from their website. Download the HDD Firmware Update version 7.12, A01 to fix the issue.

No WPA2 Option in Dell Wireless Utility

So you have Dell computer using a Dell Wireless Card and you want to set your network security for WPA2 Encryption but sadly you don’t find any option in the Dell Wireless Utility to set it to WPA2. You double-checked your Windows Zero Configuration and found that it’s possible to choose the WPA2 Encryption. But still, you would want to use the Dell Wireless Utility since it’s the utility that came installed with your card. And you just want to make sure everything’s working alright.

Is this Dell’s fault? Do you think you have a bad Wireless Card or a bad Dell computer? Don’t fret pal, here’s the work-around instead of picking up the phone to get hold of a Dell technician:

Choose either WPA-Personal (PSK) or WPA-Enterprise in your Dell Wireless Utility. This will enable you to connect again to your network with a WPA2 Security Key setting. You can also use this when manually adding a non-broadcasting network with WPA2 configured.

Force Dell PC Restore thru BOOT_DSR.exe

To all Dell computer owners out there. Sometimes our computer systems bug down on us big time that the only solution for us to do is to reload the operating system to erase all our problems (only if the issue lies within the depths of the operating system); but what if you don’t have a restore disc or an operating system intallation disc? Is it the end of your world? Do you call their support trunkline?

For all you know, some Dell machines were designed with back-up recovery tool preloaded in the hard drive during its building. With features like Norton Ghost and PC Restore (or Dell Image Restore to some), reloading the operating system in our Dell machines/computers is just at the tip of our hands.

However, what if your PC Restore (which is accessible by pressing Ctrl and F11 altogether) won’t work and won’t let us do the reload? As long as the computer is booting up to Windows (even with all the errors and what-nots), you can still run Dell’s PC Restore function by manually running it from it’s location. Here’s how:

1. Run the Dell PC Restore function from this directory: C:\dell\utilities\dsrfolder.

2. It will just give you a warning, you just have to click YES and it will continue with its process by restarting the computer and boot to the PC Restore Utility.

Or, another way is clicking this executable file: BOOT_DSR.EXE. (I’m not sure though if this work-around will work with Dell systems without Norton Ghost. But heck, you could always give it a shot! πŸ˜‰ )

To learn more about Dell’s partitioning and PC Restore features, check out these websites for further reading:



Systems with More than 4GB System Memory Will not Allow Hibernate Power Option.

I’ve recently encountered an issue with systems having more than 4GB of system memory will not allow hibernate power option in both Windows XP and Windows Vista operated systems.

This issue usually occurs due to hibernation is being disabled on computers that have more than 4 GB of system memory.

Hibernation actually requires sufficient disk space to contain and accommodate the contents of the computer’s memory. Tendency is performance consequently is poor on a computer that has more than 4 GB of memory and that has support for hibernation. As a result, Microsoft has disabled support for hibernation on those kind of computers.

As a work-around on this issue, Microsoft suggests to decrease the system memory to 4 GB or less on a computer that is running Windows XP, Server 2003, Vista, or Server 2008. Not quite an option really but surely a leverage.


BSOD (caused by usbaapl64.sys) in Windows Vista when Upgrading to iTunes 8

Okay, given the release and announcement of new Apple products and iTunes 8, there are a lot of users that would definitely complain about a supposed known issue when they upgrade to iTunes 8 in their Windows Vista operated computers.

It usually happens when a user plugs-in their iPHONE or iPOD to their Windows Vista operated computers and they have recently upgraded to iTunes 8. An interesting find after digging into this website:

Here’s the suggested fix for the said BSOD: iTunes 8 plus usbaapl64.sys plus Vista equals BSOD

The Blue Screen Of Death will note the error is with usbaapl64.sys.

These problems are actually related to Logitech and HP drivers. You need to uninstall iTunes 8.0 and then remove any Logitech and HP drivers on your system. Then you can re-install iTunes 8.0. However, the downside of this is that your Logitech and HP hardware will no longer since the drivers were removed.

Most often, removing or unplugging the HP or Logitech device from your computer is already enough to prevent the error without the tedious job of uninstalling the drivers. Sometimes, moving your USB device or Apple device to different USB ports may also work.

With this kind of error on the loose, I’m confident Apple will release a fix soon. However, until a fix is yet to be found, you can just downgrade your itunes to an older version temporarily. But that’s a very tricky process though. πŸ˜‰ Here’re the steps:

1. Uninstall all Apple Products including quicktime, apple mobile device support, and iTunes.
2. Download and install older version of iTunes 7.7.
3. Go to your iTunes music folder.
4. Backup (or rename) your iTunes Library.itl file and then delete it. By backing up this file in a safe place you will keep your iTunes 8.0 library intact.
5. Open the Previous iTunes Library folder.
6. Copy the most recent .itl file to your main iTunes music folder and name it iTunes Library.itl
7. Start iTunes.
8. Deauthorize and then Reauthorize computer (if you don’t, you will have to reinstall all the apps onto your iPhone). You can find this option through the Store Menu.
9. Sync with fingers crossed. πŸ™‚